Our client is seeking to hire a highly driven and strategic Sales Operations Manager to lead their sales team, streamline operations, and drive business growth.

The ideal candidate is a strong leader with proven experience in sales management, operations coordination, and customer relationship management. This role requires someone who can motivate teams, enhance efficiency, and ensure seamless execution across multiple business units.

Key Responsibilities

Sales Leadership

• Develop and implement sales strategies to achieve revenue targets.
• Manage, mentor, and supervise the entire sales team.
• Drive sales growth and ensure the achievement of sales targets.
• Ensure timely lead follow-up, pipeline management, and conversion across all projects.
• Conduct daily, weekly, and monthly performance reviews for the sales team.
• Oversee pricing structures, discounts, and promotional sales policies.
• Monitor performance using the ERP system and recommend corrective actions.
• Prepare sales forecasts and periodic performance updates.
• Build and maintain strong relationships with clients, partners, and key stakeholders.
• Support the sales team in negotiations, pitch meetings, and closing deals.
• Enhance customer satisfaction through follow-up, issue resolution, and upselling.
• Develop and execute comprehensive sales operational plans for both business units.

Operations Management

• Ensure seamless coordination between Sales, Marketing, Customer Care, and Administration.
• Oversee the preparation of offer letters, sale agreements, receipts, and customer documentation.
• Manage CRM accuracy, pipeline tracking, and reporting processes.
• Coordinate site visits, client logistics, and customer experience.
• Establish, maintain, and enforce Standard Operating Procedures (SOPs).
• Enhance employee productivity and build a culture of high performance.
• Analyze internal operations and recommend process improvements.
• Implement business strategies aligned with short- and long-term company objectives.
• Partner with the CEO on operations and sales planning to support growth.
• Maintain high data integrity across leads, transactions, and customer profiles.
• Automate repetitive sales processes and optimize reporting systems.
• Maintain updated product catalogues and marketing materials.
• Prepare and present timely operational and performance reports.
• Resolve escalated client complaints and ensure excellent customer experience.
• Support recruitment, onboarding, performance management, and talent development.
• Strengthen brand advocacy and encourage repeat business and referrals.

Qualifications & Skills

• Proven experience in sales management and operations oversight.
• Strong leadership, coaching, and team supervision skills.
• Experience working with CRM systems and ERP tools.
• Excellent communication, negotiation, and presentation abilities.
• Strong analytical thinking, planning, and organizational skills.
• Ability to work under pressure, meet targets, and drive results.
• Customer-centric with the ability to build and maintain strong relationships.
• Bachelor’s degree in Business, Sales, Marketing, or related field (an added advantage).