Posted:57 minutes ago
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and accurately. We have diverse staff of seasoned professionals who are passionate about value addition to our clients. We deliver our services in a professional manner offering expertise support that amplifies a company’s potential by having a systematic process to not only offer the best talents but also other performance monitoring services. Over the years, we have acted as a preferred and the best Recruitment and HR Consultancy Company in Kenya, Africa, Middle East and handling assignments from all corners of the world. With our vast experience and in depth understanding of international recruitment procedures,
Job Description
DUTIES AND RESPONSIBILITIES
Guest Service & Experience
- Warmly welcome guests upon arrival and guide them to their tables.
- Present menus, explain specials, and provide recommendations based on guests’ preferences.
- Anticipate guest needs and respond promptly to requests.
- Ensure guests have a seamless, memorable fine-dining experience from arrival to departure.
Order Taking & Accuracy
- Take food and beverage orders clearly and accurately, using POS systems where required.
- Repeat orders to guests for confirmation, ensuring no errors.
- Communicate special dietary requirements, allergies, or preferences to the kitchen promptly.
Food & Beverage Service
- Serve food and drinks following fine-dining protocols, including correct sequence of service and plate placement.
- Perform wine presentation and service, including opening, pouring, and pairing recommendations (if trained).
- Monitor tables continuously to refresh drinks, clear used dishes, and ensure comfort.
Table Setup & Presentation
- Set up tables with immaculate attention to detail, including cutlery, glassware, linens, and centerpieces.
- Ensure mise en place is fully prepared before service (cutlery, condiments, napkins, trays, etc.).
- Maintain an elegant and organized dining environment.
Coordination & Communication
- Liaise closely with kitchen and bar staff to ensure accurate and timely order delivery.
- Communicate guest complaints or issues to supervisors immediately and professionally.
- Assist team members during peak hours to ensure smooth and efficient service.
Cleanliness & Hygiene
- Clear, clean, and reset tables promptly after guest departure.
- Ensure cleanliness of service stations, cutlery, trays, and glassware.
- Follow food handling, hygiene, and safety regulations at all times.
Billing & Cash Handling
- Present bills promptly and handle payments accurately.
- Process transactions via cash, mobile money, or card systems.
- Ensure correct billing and report any discrepancies to management.
Upselling & Revenue Enhancement
- Actively promote special dishes, premium beverages, and add-ons to maximize revenue.
- Recommend wine pairings or signature cocktails to enhance the guest dining experience.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma in Hospitality Management or a related field
- Minimum of 2 years’ experience working as a waiter in a high-end, fine-dining restaurant
- Strong knowledge of continental cuisine and a wide range of alcoholic beverages
- Ability to take orders accurately and serve food and beverages in accordance with fine-dining standards and protocols
Salary: Ksh. 22,000
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
Contact Information
