Posted:1 hour ago
By:Hiring Kenya
Company Details
Industry:
Information Technology and Services
Description:
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the worldโs mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Job Description
What you will do:
- Lead ASP workforce planning to ensure sufficient, competent field resources aligned with rollout demand.
- Drive ASP performance management, monitoring delivery KPIs, quality trends, and adherence to SLAs.
- Strengthen ASP capability through structured coaching programs, targeted upskilling, and competence development plans.
- Ensure governance & compliance with technical standards, HSE policies, and deployment processes across all ASPs.
- Facilitate cross-functional coordination with PMO, Quality, Technical Support, and Logistics to remove deployment blockers.
- Manage mentors, supervisors in region, creating better competent ASP.
- Implement continuous improvement actions to reduce defects, improve delivery efficiency, and standardize best practices
The skills you bring:
- Competency Management, SRM Process, Merlin and data analytics.
- Capacity Planning, SRM Process, forecasting tools and data analytics.
- Strategic Planning.
- Sales process.
- Financial structures for Service Delivery.
- Work Level Agreement (WLA) and Service Level Agreement (SLA).
- Financial Acumen.
- Customer Insights.
- Employee Performance Management.
- Market insights.
- Ericsson Business Processes Knowledge.
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
