Key Responsibilities

Client Relationship Management:

• Build and nurture strong relationships with clients by serving as the primary point of contact for campaign delivery and operational queries.
• Ensure proactive communication with clients regarding campaign performance, timelines, and key updates.
• Partner with the Client Services and Strategy teams to ensure expectations are managed and exceeded.
• Facilitate feedback loops between client and internal teams, ensuring alignment with business outcomes and strategic goals.

Team Leadership & Delivery Management:

• Lead, mentor, and grow a team of media planners and digital marketing specialists—providing clear direction, coaching, and support.
• Drive the implementation of digital strategies defined by the Head of Digital, ensuring consistent execution across channels and accounts.
• Oversee day-to-day operations of digital campaigns from setup to reporting, ensuring timelines, budgets, and performance targets are met.
• Ensure high-quality outputs through robust QA processes—verifying accuracy in media setup, tracking, creative assets, and reporting.

Project & Workflow Management:

• Oversee complex digital projects across search, social, video, programmatic, and web—owning timelines, resource planning, and delivery coordination.
• Translate briefs and strategic direction into clearly scoped, actionable work plans for your team.
• Identify roadblocks or inefficiencies, and implement process improvements that enhance speed, quality, and team collaboration.

Cross-Functional Collaboration:

• Coordinate with creative, development, data, and client teams to align project execution with strategy and client goals.
• Support new client onboarding and project kickoffs by aligning execution plans with strategic objectives.

Performance, Tools & Optimization:

• Champion the use of tools and automation to streamline workflows and improve reporting accuracy and timeliness.
• Work with the Head of Digital to implement new systems, media platforms, or measurement approaches.
• Foster a culture of accountability, knowledge-sharing, and structured learning through playbooks, SOPs, and retrospectives.

Requirements

• Bachelor’s degree in Marketing, Communications, Digital Marketing or related field
• Minimum of 5+ years in digital marketing/media agency, with at least 2 years in team leadership or operations-heavy roles.
• Experience running or overseeing paid campaigns across platforms like Google Ads, Meta, LinkedIn, TikTok, and programmatic tools.
• Familiarity with campaign and data QA processes—verifying campaign setup, tagging, tracking, and reporting.
• Strong understanding of digital media KPIs, attribution, and performance optimization.
• Experience managing multi-channel project timelines, resource plans, and execution frameworks.
• Excellent communication and team coordination skills—able to lead from the middle.
• Proficient in key tools: GA4, GTM, Looker Studio/Power BI, Meta/Google Ads Manager, project management platforms.
• Experience in agency settings with fast-moving, multi-industry clients.
• Familiarity with marketing automation, CRM systems, or lifecycle marketing tools.
• Certifications in Google Ads, Meta Blueprint.
• Candidates who can join immediately are encouraged to apply