Key Responsibilities:

Battery Network Operations Analyst

• Operate and oversee Kofa’s Network Operations Centre (NOC) to support 24/7 (shift schedule) real-time network decision-making.
• Monitor and optimize the performance of battery swap stations to maximize availability, reliability, and customer satisfaction.
• Coordinate with field associates and engineers to troubleshoot and prevent faults, ensuring safety and continuity of operations.
• Respond rapidly to operational events and alarms, initiating corrective action and safety protocols where necessary.

Data-Driven Optimization

• Conduct advanced analysis to identify efficiency improvements and operational risks.
• Collaborate with Product, Engineering, and Data Science teams to integrate automation and AI into NOC workflows.
• Produce actionable insights through structured reporting (daily, weekly, and quarterly) to guide network optimization and executive decision-making.

Risk and Capacity Management

• Implement strategies to balance customer experience, operational resilience, and commercial efficiency.
• Forecast and manage network demand, and recommend data-driven interventions.
• Support cost control initiatives while ensuring Service Level Agreements (SLAs) are consistently met.

Customer-Centric Operations

• Ensure every interaction with Kofa’s network is seamless, safe, and reliable.
• Optimize battery allocation and dispatch across the network at the lowest possible cost without compromising service quality.
• Collaborate cross-functionally with Sales, Marketing, and Finance to translate operational insights into customer value and business growth.

Emergency Response Coordination

• Act as the first line of response for triggering emergency protocols, coordinating evacuations, and liaising with emergency services.

Qualifications and Skills:

Education:

• Bachelor’s degree in Mathematics, Statistics, Actuarial Science, Computer Science, Business Analytics or related quantitative field.

Experience:

• 2+ years experience in high-intensity operational environments such as a Network Operations Centre, trading desk, logistics control centre, banking, or equivalent.
• Demonstrated ability to make data-driven commercial decisions under pressure.