KEY RESPONSIBILITIES

• Marketing: Analyse tenders to understand requirements and use insights to benefit the company. Develop and align buying processes for each account. Map therapeutic needs of key accounts to identify gaps and opportunities. Lead communication with institutions during currency fluctuations to manage price adjustments while retaining clients. Collect and report key sales data to support decision-making.
• Market Monitoring: Conduct market research to determine market requirements for existing and future products. Track and evaluate competitors’ marketing activities. Analyse the market trends, product performance and oversee the launch of new products.
• Customer Relationship and Management: Stay informed about new trends in Marketing and Communication as well as maintain strong customer service relationships.
• Service Excellence: Attend to specific needs of internal and external customers as well as third parties and ensure requests are addressed promptly and in line with service standards. Ensure service levels meet expectations and report any issues affecting performance to management. Collaborate with management on service excellence initiatives.
• Compliance: Ensure adherence to all relevant company policies, procedures and governance frameworks.
• Reporting: Maintain accurate records of service and maintenance activities using the appropriate systems and provide timely reports as required.
• Adaptability and General Support: Demonstrate initiative, resilience and a proactive mindset. Embrace change and support additional responsibilities in finance or accounting as may be assigned by management in line with evolving business needs.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Science-related course.
• Minimum of 5 years of experience in pharmaceuticals sales and marketing, with at least 2 years in institutions or key accounts.
• Solid knowledge of key institutions within the sector.
• Proven experience in marketing functions, with strong analytical reporting, presentation and business review skills.
• Excellent written and verbal communication skills, with the ability to engage stakeholders professionally and resolve issues collaboratively.
• High level of integrity, discretion with customers’ data, and the ability to manage competing priorities while maintaining accuracy and meeting deadlines in a fast-paced environment.