Join Our Team as an Online Chat Representative

Company: applydubaijob.com

Website: https://applydubaij.com

: Online Media

Location: United States (Remote)

Category: Customer Service

Education: Degree or Diploma Required

Salary: Undisclosed

Employment Type: Full-Time

Job Overview

We are seeking a dedicated and enthusiastic Online Chat Representative to join our dynamic team remotely in the USA. As an Online Chat Representative, you will be responsible for providing excellent customer service and support through our online chat platforms. This role is crucial in ensuring our customers receive timely and accurate assistance, helping to enhance their overall experience with our services.

Key Responsibilities

• Engage with customers via online chat to provide support and information about our services.
• Respond promptly to customer inquiries, ensuring a high standard of professionalism and customer satisfaction.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and ensure their issues are resolved efficiently.

Requirements

• Proven customer service experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• A degree or diploma in a relevant field is.
• Must have reliable internet access and a quiet environment for handling customer inquiries.

Perks and Benefits

• Work remotely from anywhere in the USA.
• Flexible working hours to promote work-life balance.
• Opportunities for professional growth and development.
• Collaborative and supportive team environment.
• Access to online training resources and tools.

If you are passionate about delivering exceptional customer service and want to be part of a forward-thinking online media company, we would love to hear from you!