DUTIES AND RESPONSIBILITIES

Branch Operations Management

• Take full responsibility for the day-to-day running of the branch, ensuring smooth, efficient, and effective operations.
• Monitor all operational activities, including opening and closing procedures, cash handling, security, and maintenance of the premises.
• Ensure compliance with company policies, health and safety standards, and relevant regulatory requirements.
• Manage branch resources, including equipment and inventory, to minimize waste and optimize usage.

Sales Leadership and Target Achievement

• Develop and implement sales strategies and action plans to consistently meet or exceed branch sales targets.
• Analyze sales data and market trends to identify opportunities for growth and areas needing improvement.
• Lead by example to drive sales performance, motivate the team, and foster a culture of accountability and achievement.
• Organize regular sales meetings, training, and coaching sessions to enhance team skills and product knowledge.

Team Management and Development

• Recruit, train, and onboard new staff members, ensuring they understand their roles and company expectations.
• Provide ongoing coaching, performance feedback, and professional development opportunities to branch staff.
• Conduct regular performance appraisals and set clear, measurable goals for team members.
• Address employee concerns, resolve conflicts, and maintain high team morale.
• Promote a positive, inclusive, and customer-focused work environment.

Customer Service Excellence

• Ensure that the branch consistently delivers excellent customer service to foster customer loyalty and satisfaction.
• Handle complex or escalated customer complaints professionally and promptly to resolve issues.
• Monitor customer feedback and implement improvements to service delivery where necessary.
• Encourage staff to build strong relationships with customers and understand their needs.

Financial Management and Reporting

• Manage branch cash flow, including daily cash handling, banking, and reconciliation processes.
• Monitor inventory levels to prevent stockouts or overstocking; coordinate with suppliers and logistics for timely deliveries.
• Prepare and submit accurate and timely reports on sales, expenses, inventory, and staff performance to senior management.
• Assist in budgeting and cost control measures to improve branch profitability.

Point of Sale (POS) Systems Management

• Ensure all POS transactions are processed accurately and efficiently.
• Train staff on correct POS system usage and troubleshoot basic issues to minimize downtime.
• Maintain integrity and security of POS data, adhering to company policies and data protection standards.

Marketing and Community Engagement

• Support local marketing initiatives and promotional activities to boost branch visibility and customer footfall.
• Collaborate with the marketing team to implement in-branch promotions and special offers.
• Represent the branch positively in the local community, building relationships with customers, vendors, and stakeholders.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Administration, Sales & Marketing, or a related field.
• Minimum of 2 years’ experience in branch management or a similar leadership role within retail or sales environments.
• Hands-on experience operating POS systems is essential.
• Proven track record in managing sales teams and achieving targets.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication, interpersonal, and reporting skills.
• Ability to work under pressure, multitask, and solve problems efficiently.