• We are seeking Customer Service Representatives that share our passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers, and our amazing team of service representatives!

Responsibilities:

• Strong desire to be helpful and take ownership to resolve customer situations
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Provided customer relationship management tool to research inquiries and document customer interactions
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

Skills and qualifications - Hard and soft skills:

• Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
• Ability to explain complex, step-by-step processes to customers over the phone
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Must be able to communicate effectively with customers, management, and co-worker