Bilingual Customer Service Representative at Solvo Global

Mandatory
or Register to apply for this job
Company Details
Industry: Telecommunications
Description: Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring clientsโ€™ office environment with full oversight and transparency. Our mission is to provide talent solutions that exceed client expectations by increasing productivity, adapting to every work environment, and delivering positive results.
Job Description
  • We are seeking Customer Service Representatives that share our passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers, and our amazing team of service representatives!

Responsibilities:

  • Strong desire to be helpful and take ownership to resolve customer situations
  • Identify root cause of inquiries by asking probing questions to determine the best solution
  • Provided customer relationship management tool to research inquiries and document customer interactions
  • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
  • Maintain required product knowledge to deliver best in class service
  • Exhibit a positive attitude and bring enthusiasm to work each and every day
  • Proven record of great attendance and demonstrating skills as a team player

Skills and qualifications - Hard and soft skills:

  • Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
  • Ability to explain complex, step-by-step processes to customers over the phone
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Must be able to communicate effectively with customers, management, and co-worker
Salary: Discuss During Interview
Education: Diploma, High/Secondary School
Employment Type: Full Time

Key Skills

customer Care 
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.

Recent Jobs