Join Our Team as Call Center Agents (RTO Agents)

Company: HCS Affiliates Group

Location: Nairobi, Kenya

Industry: Consulting

Category: Customer Service

Employment Type: Full-Time

Education Requirement: Diploma

Salary: Discuss During Interview

Job Responsibilities

• Handle customer inquiries and resolve complaints efficiently and professionally.
• Provide accurate information about products and services to customers.
• Maintain a high level of customer satisfaction by ensuring timely responses to inquiries.
• Document all customer interactions and transactions in the appropriate systems.
• Collaborate with team members and other departments to resolve complex issues.
• Meet performance targets and goals set by the management.

Requirements

• Diploma in a relevant field.
• Previous experience in a call center or customer service role is an advantage.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and manage time effectively.
• Proficient in using computer applications and CRM systems.
• Strong problem-solving skills and attention to detail.

Perks and Benefits

• Competitive salary package.
• Opportunities for growth and advancement within the company.
• Comprehensive training and development programsli>
• A supportive and inclusive work environment.
• Health and wellness benefits.
• Performance-based incentives and bonuses.

Why Join HCS Affiliates Group?

At HCS Affiliates Group, we value our employees and strive to create a work environment that fosters growth, collaboration, and success. If you are passionate about customer service and eager to be part of a dynamic team, we encourage you to apply for this exciting opportunity.