Job Purpose

The Network and Infrastructure Support Officer will be responsible for designing, implementing, managing, and maintaining the Bank`s network and IT infrastructure. This role ensures the institution’s systems are secure, reliable, and compliant with regulatory requirements. The officer collaborates with cross-functional teams to support mission-critical applications, improve system performance, and safeguard sensitive financial data.

KEY RESPONSIBILITIES

° Design, configure, and maintain LAN/WAN, VLANs, firewalls, SD-WAN and wireless networks.

° Optimize network performance and reliability for high-availability services as per prevailing SLA of the organization.

° Monitor and troubleshoot network issues to ensure minimal downtime.

° Implement redundancy solutions such as high-availability clustering and failover mechanisms.

° Implement and maintain security solutions and protocols, including switches, routers and firewalls.

° Monitor systems for potential threats and respond to security incidents.

° Apply regular updates and patches to firmware, operating systems, and software.

° Deploy, maintain, and optimize on-premises and cloud-based servers (e.g., Windows Server, Linux).

° Manage virtualization platforms i.e Hyper-V.

° Configure and maintain storage solutions, including SAN, NAS, and backups.

° Monitor VM resource usage and plan for capacity upgrades.

° Develop, implement, and test disaster recovery and business continuity plans.

° Perform regular backups of critical systems and ensure the integrity of backup data.

° Ensure infrastructure supports 24/7 availability of financial services.

° Work closely with application and database teams to support banking systems, payment platforms, and financial services applications.

° Create and maintain comprehensive documentation for network configurations, procedures, and incident response.

° Manage relationships with hardware and software vendors to procure equipment and services.

° Evaluate new technologies and provide recommendations for future infrastructure investments.

° Ensure service level agreements (SLAs) with third-party providers are met.

° Assess and implement network optimisation strategies to enhance performance and reduce latency for financial applications.

° Evaluate new networking technologies to ensure the institution stays ahead of technological advancements.

° Perform firmware and software upgrades on networking equipment and servers with minimal downtime.

° Provide technical input and support for internal and external audits.

° Maintain compliance documentation and ensure adherence to policies for risk management and governance.

° Design, deploy, and maintain hybrid cloud environments to meet business needs.

° Manage cloud resources while optimizing cost and ensuring high availability.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

° Bachelor’s degree in computer science, Information Technology, or related discipline

° Minimum 4 years in Information Technology with 3 years of experience in Network and Infrastructure.

° CCNA, Fortinet international certifications is required.

° Experience in working with FortiSASE ,FotiAnalyzer ,FortiSiem,Fortigate devices and applications is needed.

° Hands on experience in VM management and resource allocation.

° Experience in the use of various network monitoring tools.

° Have knowledge in drawing schematic network diagram for a business.

° Have skills of administering structured cabling in a Data Center.

° Knowledge of preventive maintenance and network architectural designs for campus.

° Wi-Fi access point configuration with security.

° Knowledge of power systems.