Key Responsibilities

° Sales Coordination (Execution & Client Support)

° Coordinate the full sales order cycle including proposals, pricing, demos, and contract closures with high accuracy.

° Prepare and track client quotations, proposals, and project documents with zero errors.

° Liaise with clients, channel partners, and internal teams to ensure timely deliverables.

° Organize sales team activities such as meetings, site surveys, demos, and handovers.

° Support Proof of Concepts (PoCs) and pilot deployments, including documentation, TATs, and feedback follow-ups.

° Sales Operations (Data, Processes & Reporting)

° Maintain and update the sales pipeline, CRM dashboards, and sales data with 100% accuracy.

° Monitor KPIs such as conversion rates, lead aging, proposal win rates, sales timelines, and collections.

° Prepare weekly, monthly, and quarterly reports on pipeline health, revenue performance, and variances.

° Ensure dashboards and tracking tools reflect up-to-date statuses for key verticals (e.g., healthcare, banking, government).

° Identify and propose at least two sales process improvements per quarter.

° Coordinate with finance for invoice generation, collections, and payment follow-ups.

° Cross-Functional & Delivery Coordination

° Collaborate with operations, finance, and technical teams to align on client delivery timelines.

° Ensure >90% On-Time, In-Full (OTIF) project delivery.

° Flag risks or delays early and coordinate mitigation plans.

° Support client satisfaction by resolving escalations and closing feedback loops post-installation.

Key Deliverables

° Achievement of Sales Team Targets

°Accurate and Timely Order Processing

° CRM and Data Integrity

° Proposal and Quotation Turnaround Time (TAT)

° Client Response Time

° Pipeline Conversion Rate

° On-Time Collections

° OTIF Project Delivery

° Process Improvement Initiatives

° Timely and Accurate Reporting

Requirements

° Bachelors degree in Business, Sales, IT, or a related field.

° 3-5 years of experience in sales coordination and/or sales operations, preferably in B2B SaaS, customer experience solutions, or smart technologies.

° Proficiency in CRM platforms (e.g., Zoho, Salesforce), Microsoft Excel (advanced), and project tracking tools.

° Experience with SaaS sales to B2B clients is an added advantage.

° Strong organizational and analytical skills; capable of managing multiple projects and clients across regions.

° Excellent communication and interpersonal skills, with a strong awareness of cross-cultural dynamics.