Mission Description                      

° In our Sea Exports Department and reporting to the IFF Operation Supervisor -General Cargo

The successful applicant will be responsible for the following key result areas: -

° Handle day-to- day operational relationship with the client

° Receive the orders from Clients.

°Request for missing documentation and more detailed instructions, if necessary, from the client.

° Inform the client of the files processing progress in real time.

° Proactively resolve Client queries.

° Manage the file processing

° Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.

° Process export documentation for shipments

° Book cargo with shipping lines

° Organize transport for delivery of containers for stuffing /POR

° Follow up with shipping lines on the arrival of vessels

° Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval

° Update the system

° Regularly archive the files (physically & electronically)

° Ensure that client files have all the required attachments and copies of these maintained on file

° Alert/Inform Management

° Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

Profile

° Diploma in Clearing and Forwarding.

° East Africa Freight Forwarding Practicing Certificate will be an added advantage.

° 2 years' experience in C & F.