Posted:Mon at 9:09 AM
By:Hiring Kenya
Company Details
Industry:
Human Resources
Description:
Founded in 2006, BrighterMonday Kenya is the country's leading recruitment and HR services platform, boasting over 1.2 million candidates and more than 51,000 employers. As part of The African Talent Company (TATC), BrighterMonday is dedicated to bridging Africa's talent gap by developing and connecting exceptional local talent to meaningful work opportunities.
With a deep understanding of the Kenyan job market, BrighterMonday offers a suite of innovative, technology-driven solutions—including AI-powered matching and Applicant Tracking Systems (ATS)—to streamline recruitment processes. The platform facilitates over 1,600 job placements monthly and receives more than 1 million applications annually, solidifying its position as Kenya’s most trusted career partner.Capital News+1Tuko.co.ke - Kenya news.+1
BrighterMonday's mission is to be Kenya’s most user-centric and transparent career platform, connecting the right candidates with the right opportunities. Their vision is to be the leading source of talent in their markets by simplifying job search and talent acquisition. The company's core values—Performance, Accountability, Continuous Learning, and Excellence—guide their operations and culture.
Job Description
Job Summary
No selling. Provide fast replies to customers with requests or complaints and provide info and resolve issues in an expected way to get customer satisfaction.
- Minimum Qualification: Diploma
- Experience Level: No Experience
- Experience Length: No Experience/Less than 1 year
- Working Hours: Rotating Schedule
Job Responsibilities:
- Responsible for online store customer service, ensuring smooth completion of orders, including the whole process of pre-sales, sales, and after-sales, such as user consultation, solving complaints and disputes, etc.
- Responsible for customer operations, such as keep close contact with high-quality customers, account verification, etc.
- Complete monthly targets.
- Keep abreast of market trends, analyze the root causes of problems based on industry characteristics, and continuously improve and optimize products.
Job requirements:
- Diploma or above, with experience in e-commerce customer service or those who are interested in working in the e-commerce industry in higher priority.
- The platform operates 24 hours a day, willing to work in rotating shifts in the office.
- proficient in basic office software such as word, excel.
- Good time management skills, careful and patient work, strong understanding and communication skills, good at analyzing and solving practical problems.
Salary: Kshs. 30,000 - Kshs. 45, 000
Otherpay: Commissions
Education: Degree, Diploma
Employment Type: Full Time
