Sales Coordination (Execution & Client Support)

Coordinate the full sales order cycle including proposals, pricing, demos, and contract closures with high accuracy.

Prepare and track client quotations, proposals, and project documents with zero errors.

Liaise with clients, channel partners, and internal teams to ensure timely deliverables.

Organize sales team activities such as meetings, site surveys, demos, and handovers.

Support Proof of Concepts (PoCs) and pilot deployments, including documentation, TATs, and feedback follow-ups.

Sales Operations (Data, Processes & Reporting)

Maintain and update the sales pipeline, CRM dashboards, and sales data with 100% accuracy.

Monitor KPIs such as conversion rates, lead aging, proposal win rates, sales timelines, and collections.

Prepare weekly, monthly, and quarterly reports on pipeline health, revenue performance, and variances.

Ensure dashboards and tracking tools reflect up-to-date statuses for key verticals (e.g., healthcare, banking, government).

Identify and propose at least two sales process improvements per quarter.

Coordinate with finance for invoice generation, collections, and payment follow-ups.

Cross-Functional & Delivery Coordination

Collaborate with operations, finance, and technical teams to align on client delivery timelines.

Ensure >90% On-Time, In-Full (OTIF) project delivery.

Flag risks or delays early and coordinate mitigation plans.

Support client satisfaction by resolving escalations and closing feedback loops post-installation.

Key Deliverables

Achievement of Sales Team Targets

Accurate and Timely Order Processing

CRM and Data Integrity

Proposal and Quotation Turnaround Time (TAT)

Client Response Time

Pipeline Conversion Rate

On-Time Collections

OTIF Project Delivery

Process Improvement Initiatives

Timely and Accurate Reporting

Requirements

Bachelors degree in Business, Sales, IT, or a related field.

35 years of experience in sales coordination and/or sales operations, preferably in B2B SaaS, customer experience solutions, or smart technologies.

Proficiency in CRM platforms (e.g., Zoho, Salesforce), Microsoft Excel (advanced), and project tracking tools.

Experience with SaaS sales to B2B clients is an added advantage.

Strong organizational and analytical skills; capable of managing multiple projects and clients across regions.

Excellent communication and interpersonal skills, with a strong awareness of cross-cultural dynamics.