Posted:4 hours ago
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-rich, high-capacity African network which seamlessly links more than 50,000km of terrestrial fibre and in excess of 40,000km of submarine cable - with landings all around the continent. WIOCC’s unrivalled network gives carriers access to affordable, reliable, high-speed connectivity to and from over 400 locations across 30 African countries, as well as to 100 cities in 29 countries in Europe and more than 700 cities in 70 countries globally. To address the proliferation of international and terrestrial links, and the challenge this presents to carriers and ISPs looking to improve their own network resilience and performance (by building in additional diversity), WIOCC developed an attractive one-stop-shop, end-to-end managed service solution. Simpler and much more convenient than having to deal direct with multiple operators, WIOCC’s one-stop-shop solution shields customers from much of the complexity associated with delivering reliable high-performance international connections into, out of and within Africa.
Job Description
Job Objective
- Provide 2nd Level technical support, resolve escalated incidents, and assigned problems, coach the first level NOC team and manage the WIOCC Network. To be acknowledged as the technical expert within the company.
Reporting Line: TAC Manager
Key Duties & Responsibilities:
- 24/7 2nd Level TAC technical interface, escalation / on-call
- Problem resolution, direct NOC & Field support
- Mentorship & training of Operations team on technical competency
- Technical shareholder support / shareholder consultancy, Service management and sales support
- Deputise for TAC Manager as directed
- Network equipment vendor management
- Network installation, testing & commissioning, bringing into service, integration
- Network quality and performance management Assist with creation of ad hoc reports as needed
- Operate Disaster Recovery NOC
- Assist other departments and lead and report on projects as requested
- Travel around the world when the need arises
Qualifications & Skills
- Bachelor's degree (or equivalent) in a technical field
- Technical certifications Optical networking, CCNA or JNCIA (essential), CCNP or JNCP (desirable) or equivalent
Experience & Skills
- Requires minimum of 3 years’ technical experience in telecom industry, managing complex optical network, with desirably at least 1 year in second level technical support or equivalent
- Knowledge of platforms including Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, ISIS, BGP, L2VPN).
- Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e. Mikrotik, Juniper, Tejas Networks etc.
- Experience in network monitoring tools e.g., Cacti, MRTG, PRTG, NPM etc
- Experience in internal systems e.g., mail servers, domain servers, operating and application systems
- Ability to share knowledge and mentor other team members
- Effective written and verbal communications skills evidenced by previous work history and accomplishments
- Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Integrity, honesty with high ethical standards
- Client focused, relationship builder
- Boundless, passionate, and flexible
- Personal excellence, accuracy, and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Excellent English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
Education: Degree, Diploma
Employment Type: Full Time
