JOB PURPOSE:

The jobholder is responsible for coordinating all quality assurance activities requisite to meeting accreditation, statutory requirements and SBS quality assurance standards.

MAIN DUTIES AND RESPONSIBILITIES:

Accreditation, re-accreditation, and membership

Provide oversight in the pursuit of accreditation, re-accreditation, and membership with various identified local and global bodies for the business school programs as

identified and approved by the SBS Management Committee.

 Quality Standards

Coordinate discussions and reviews with other schools within the University to promote consistency in standards among schools/departments to enhance quality.

Oversee the development, review and cascading of policies, procedures, and standards across the business school to maintain acceptable globally recognized standards.

Ensure that all departments adhere to the Quality Management System and help sustain continuous improvement across the different departments.

Review the process across key performance areas and provide recommendations with regards to business process re-engineering and improvement areas.

Provides guidance where necessary for change and improvement in performance and quality.

Quality Management and Assurance

Represent SBS and the university in CUE meetings and relevant training programs where required to ensure that the school’s and university’s programs are kept abreast on Quality Assurance matters.

Conduct quality assurance audits and report back to the audited entity and management within the required time parameters for review and evaluation.

Reporting

Prepare periodic reports on quality assurance to the SBS Management Committee.

Prepare periodic reports to give updates and highlights on the accreditation process.

Monitor performance on quality measures by gathering relevant data and producing statistical reports concerning quality management across programs, departments and units within SBS.

Budgeting

Liaise with the HOD’s to ensure that they have developed their departmental strategic work plan and together with the budgeting committee ensure that the budget is aligned to the strategy established.

 Benchmarking

Conduct benchmarking for continuous quality improvements in collaboration with other Universities or related bodies.

Customer service standards

Ensure that relevant customer satisfaction surveys are carried out.

Evaluate the audit process and customer surveys/complaints/effectiveness of audits.

Risk Management

Develop, review and update the risk register in collaboration with Internal Audit.

JOB REQUIREMENTS:

The post holder will be required to have and demonstrate evidence of the following qualifications, attributes, and skills:

Master’s degree in business or business-related field.

Certification in Strategic Management, performance measurement or data analytics e.g. Balanced Scorecard.

At least 4 - 6 years of experience with at least 2 years in supervisory role.

Key Competencies and Skills:

Communication and interpersonal skills.

Planning and organizing skills.

Leadership skills.

Strong organizational and multitasking abilities with keen attention to detail.

Spearheading and promoting operations process improvement programs across all departments.