Online Learner Support

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Company Details
Industry: Education Management
Description: Zetech University is the premier university for the education of Technology, Science and Business oriented global leaders, offering an exceptional learning experience to thousands of youth from Kenya and beyond.
Job Description

Creates user logins as needed and assigns user permissions. 

 

Creates and manages user structures, including the creation of user groups and learning cohorts. 

 

Manages course enrollment, including progress tracking. 

 

Develop strong relationships with teaching staff and service teams, and provide a professional level of service to all clients

 

Facilitate staff and student training in using learning technologies in their courses and assist staff in preparing and loading course materials 

 

Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources. 

 

Populates course information and assigns learners. 

 

Develops and updates standardised tools and reporting for ongoing access to learning information; generates standard and custom reports. 

 

Analyses reporting data and recommends strategic direction to user departments. 

 

Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.

 

Qualification and experience

 

Bachelor of Science in Computer Science/ Information Technology, Educational Technology, Instructional Design degree or in a relevant field from a recognised/accredited University. 

 

At least one year of training design experience creating blended learning solutions for both instructor-led and self-paced training. 

 

Knowledge of Learning Management Systems (LMS): Moodle, Blackboard, Canvas, etc. 

 

Experience with e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or similar. 

 

At least one year of experience in instructional design is preferred

 

 

 

Education: Degree, Diploma
Employment Type: Full Time

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