DUTIES AND RESPONSIBILITIES

Prepare and serve a variety of hot and cold beverages such as coffee, espresso, teas, and specialty drinks.

Maintain high standards of hygiene and cleanliness at the coffee bar and surrounding areas.

Monitor stock levels of coffee, milk, syrups, and other consumables, and report shortages.

Operate and maintain coffee machines and brewing equipment.

Greet and engage customers warmly, offering product knowledge and assistance as needed.

Take customer orders accurately and process payments using a POS system.

Upsell menu items and provide suggestions to enhance the customer experience.

Maintain an organized display of products and ensure cleanliness in the customer area.

Input daily sales data and customer orders into computer systems.

Update and manage inventory records using spreadsheets or POS software.

Assist in creating simple reports or summaries for management as required.

Use email and basic document tools (e.g., MS Word, Excel) for internal communication and reporting.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Minimum of 2 years proven experience in a similar cleaning role, preferably in a school or institutional environment

Certificate or diploma in hospitality, customer service, or a related field is an advantage

Proficient in Microsoft Office (especially Excel), point of sale (POS) systems, and general internet use

Excellent communication and interpersonal skills with a passion for delivering outstanding customer experiences

Ability to stand for extended periods and perform light lifting

Ability to follow recipes and presentation standards accurately

A positive, proactive, and flexible attitude in a fast-paced team environment