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IT Support Staff

Kilimall
Nairobi, Kenya
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Posted:Aug 20 By:Hiring Kenya

Company Details
Name:Kilimall
Industry: Internet
Website: http://www.kilimall.co.ke/
Description: Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us Thank You and we hope you enjoy your experience with us.
Job Description

Job Responsibilities

 

Troubleshoot and resolve hardware, software, and network issues.

 

Provide first-line user support in person, by phone, or remotely.

 

Install, configure, and update computer sys- tems and applications.

 

Monitor and maintain networks and systems for efficiency.

 

Manage support tickets, track resolutions, and maintain records.

 

Handle account creation, access rights, and user offboarding.

 

Document IT procedures and prepare simple performance reports.

 

Requirements

 

Bachelor's degree in: Computer Science, IT, Information Science, Business IT,or Computer & Information Technology.

 

Proficiency in Windows, macOS, and/or Linux. Skills in installing, configuring, and trouble- shooting software and hardware.

 

Basic knowledge of networking (LAN, WAN, Wi-Fi).

 

Understanding of cybersecurity practices. Experience with help desk/ticketing systems (e.g., ServiceNow, Zendesk).

 

Strong problem-solving, communication, and teamwork skills.

 

 

 

Education: Degree, Diploma
Employment Type: Full Time
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