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Aftersale Service Officer

Kilimall
Nairobi, Kenya
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Posted:Aug 20 By:Hiring Kenya

Company Details
Name:Kilimall
Industry: Internet
Website: http://www.kilimall.co.ke/
Description: Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us Thank You and we hope you enjoy your experience with us.
Job Description

Job Responsibilities

 

Requirements

 

Thoroughly inspect products for defects, damages, and functional issues.

 

Minimum of 1 year of experience in aftersales qual- ity inspection, field service, or related field.

 

Strong understanding of electronics and familiarity with basic repair and maintenance techniques.

 

Perform comprehensive tests to verify product functionality and adherence to specifications.

 

Interact with customers to resolve issues, provide technical support, and ensure satisfaction.

 

Accurately record inspection results and customer interactions in our database.

 

Excellent verbal and written communication skills to effectively interact with customers and team members.

 

Ability to identify and troubleshoot issues, and im- plement solutions.

 

Proficiency in Microsoft Office Suite and other rele- vant software.

 

A commitment to providing exceptional customer service.

 

 

 

Education: Degree, Diploma
Employment Type: Full Time
Contact Information

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