As a Regional Retail Manager, you will become the operational heartbeat of our retail network, ensuring that every customer touchpoint across Kenya delivers excellence while our teams have everything they need to succeed. Working at the intersection of data-driven insights and hands-on leadership, you'll orchestrate seamless operations across multiple locations, translate complex operational challenges into actionable solutions, and ensure that every retail outlet becomes a beacon of opportunity in its community.

We are seeking someone whose career demonstrates a deep understanding of how retail operations can enable business growth. Perhaps you have 5+ years of experience in operation-related roles with at least 3 years in retail operations oversight, where you've managed distributed teams and driven improvements in customer service levels. Maybe you've been the operations leader who spotted patterns in data and translated them into actionable improvements that transformed customer experiences.

Your Bachelor's degree in Business, Operations Management, or related field should be complemented by proven experience managing wide retail network setups and cross-functional collaboration in matrix environments. Your ability to track and interpret operational KPIs should be second nature, as should your proficiency with Microsoft Office Suite and retail operations systems.

The ideal candidate will have strong team leadership skills for managing distributed teams, implementation support abilities, and operational intuition with the ability to spot patterns and connect data trends to real-world issues. Experience with inventory management and customer care systems would give you valuable context for the technical aspects of the role.