Role Purpose

The Warehouse Supervisor will be responsible for overseeing daily warehouse operations, ensuring accurate inventory management, timely dispatch, and strict compliance with safety and company procedures. The role will also drive continuous improvement initiatives to optimize warehouse efficiency, reduce costs, and maintain audit-ready standards.

Key Responsibilities

Supervise and allocate tasks to warehouse staff, ensuring productivity and efficiency.

Oversee the timely receiving, inspection, storage, picking, and dispatch of goods.

Monitor stock levels, conduct periodic cycle counts and stock takes, and reconcile variances.

Maintain accurate and up-to-date documentation of all warehouse activities.

Enforce compliance with safety, quality, and hygiene standards, while ensuring staff follow all SOPs.

Train, mentor, and evaluate warehouse staff to build capability and ensure adherence to performance standards.

Manage shift schedules, overtime, and staff allocation during peak periods.

Coordinate with logistics, procurement, sales, and finance teams to ensure smooth end-to-end operations.

Track and report on key warehouse KPIs, including stock accuracy, dispatch turnaround, damages, and operational costs.

Lead safety initiatives, conduct toolbox talks, report incidents, and maintain compliance with occupational health and safety requirements.

Support internal and external audits through accurate record-keeping and compliance readiness.

Resolve operational issues such as damages, shortages, returns, and disputes while minimizing disruption.

Recommend and implement process improvements and cost-saving measures within warehouse operations.

Requirements

Qualifications & Skills

Diploma in Supply Chain Management, Logistics, or related field).

Minimum of 3 years’ experience in warehouse or logistics supervision.

Strong leadership, team management, and conflict resolution skills.

Proficiency in MS Office and exposure to ERP (SAP, Oracle, or equivalent preferred) or Warehouse Management Systems.

Excellent communication, reporting, and problem-solving abilities.

High integrity, strong attention to detail, and ability to work under pressure with tight deadlines.

Knowledge of occupational health and safety practices; forklift license is an added advantage.