Responsibilities:

Warmly receive and attend to all patients in the Radiology department

Attend to client enquiries regarding institutional and departmental services

Book patients for Radiological procedures and give correct information on preparation for specific procedures

Liaise with radiologists, radiology technicians/radiographers and radiology nurses to ensure that the daily worklists are optimized with minimal wastage of appointment slots

Confirm appointments and follow up with insurance approvals and NHIF pre-authorization

Attend to incoming and outgoing calls and forward messages promptly to enhance overall communication

Ensure proper identification records are clearly indicated on documents for correct patient identification and easy retrieval when needed.

Bill procedures accurately as per the prices set by the institution for financial sustenance of the Department

Show initiative in managing the daily imaging lists

Participate in preparation of Quality Assurance audits to enable the department achieve its quality objective

Requirements:

Certificate in Front Office /Customer Care Management

Training in Financial Management and an understanding of the operations within Radiology Department will be considered advantageous

Proficient in computer, have excellent organizational and communication skills

Proactive, self-motivated, demonstrate maturity and be capable of working with minimal supervision

Displays professionalism in all areas of work

Effective communicator at both operational and interpersonal settings