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Manager, Patient Experience

Bliss Healthcare
Nairobi, Kenya
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Posted:Aug 14 By:Hiring Kenya

Company Details
Name:Bliss Healthcare
Industry: Hospital & Health Care
Website: http://blisshealthcare.com/
Description: Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80+ Medical Centres. Our driving force is the desire to see people living healthy for maximum productivity; we believe a healthy nation is a wealthy nation!
Job Description

Key Responsibilities

 

As the Manager, Patient Experience, you will: Lead the development and implementation of patient experience strategies across all Bliss Healthcare centres.

 

Drive service quality improvement initiatives to enhance patient satisfaction and loyalty 

 

Champion patient rights, feedback, communication, ensuring every patient interaction is handled with professionalism and empathy.

 

Oversee the resolution of complaints and compliments, ensuring a timely, fair, and empathetic process

 

Train and guide staff to deliver exceptional service standards at every touchpoint.

 

Monitor and report on patient experience performance metrics and recommend actionable improvements.

 

Qualifications, Experience, Skills & Competencies

 

Diploma in a relevant field (e.g., Healthcare Management, Business, Hospitality).

 

At least 3 years' previous experience in PX/CX lead role.

 

Previous experience working in healthcare or hospitality would be an added advantage.

 

Customer/Patient

 

Experience Certification (Local/International) would be an added advantage. Strong leadership, interpersonal, and communication skills.

 

Proven ability to design and implement service improvement strategies.

 

 

 

Education: Degree, Diploma
Employment Type: Full Time
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