Website Operations Manager

or Register to apply for this job
This Job has Expired
Company Details
Name:Kilimall
Industry: Internet
Description: Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us Thank You and we hope you enjoy your experience with us.
Job Description

Core Responsibilities

 

End-to-End Website Operations

 

Oversee the overall planning, setup, and continuous optimization of the company website/platform, coordinating channel resources and content updates to enhance user experience and page views. Develop and implement SEO/SEM strategies; proficiently use tools such as Ahrefs and Semrush to improve keyword rankings and drive organic traffic growth.

 

Monitor and analyze data from Google Analytics and other plat- forms to understand user behavior and conversion funnels, produc- ing actionable operational strategies.

 

Cross-Team Collaboration & Project Management

 

Coordinate with design, development, and marketing teams to drive website feature enhancements, promotional campaigns, and brand exposure initiatives.

 

Formulate annual/quarterly operational plans, break down KPIs for team members, oversee progress, and improve efficiency. Client & Resource Management

 

Develop and maintain B2B partnerships, identify client needs, and provide customized operational solutions (e.g., corporate recruit- ment zones, brand showcase pages).

 

Integrate external resources (media, KOLs), design standardized cooperation processes, and enhance the commercial value of the platform.

 

Industry & Competitor Analysis

 

Keep track of internet industry trends, analyze competitor strate- gies, and propose differentiated operational plans (e.g., user growth, content innovation).

 

Hard Skills

 

Requirements

 

Minimum 3 years of website operations experience; background in vertical industries such as healthcare, e-commerce, or logistics preferred.

 

Experience in multi-language/multi-region website operations is a plus.

 

Proficient in SEO tools and data analytics platforms, with a strong ability to close the loop from data to strategy to execution. Soft Skills

 

Strong project management skills, capable of handling multiple tasks simultaneously and coordinating effectively across depart- ments.

 

Creative yet execution-driven, able to design and implement innovative campaigns (e.g., UGC submissions, live streaming collaborations).

 

Proven team leadership experience, skilled at breaking down goals and motivating team members to achieve targets.

 

 

 

Education: Degree, Diploma
Employment Type: Full Time
Contact Information
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.

Recent Jobs