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Support Engineer

Flexi-Personnel
Nairobi, Kenya
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Posted:Aug 8 By:Hiring Kenya

Company Details
Name:Flexi-Personnel
Industry: Consulting
Website: http://www.flexi-personnel.com/
Description: Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and Outsourcing Agency in Kenya, and the whole of Africa, is our systematic approach and listening to our clients’ recruitment and payroll needs. We've offered and will continue offering appropriate solutions to our clients. We only forward candidates within the client’s specification. As a Recruitment firm, integrity and value are key elements of our Recruitment, Staff Outsourcing, Payroll Management, and HR Consultancy services. We deliver to our promise to our clients within a 3-day deadline. This is enhanced by our dedicated team of recruitment, screening, and management experts.
Job Description

JOB PURPOSE

 

The role involves troubleshooting, installation support, user training, and coordination with development or service teams to resolve issues quickly and effectively.

 

ROLES & RESPONSIBILITIES

 

Provide first-line and second-level technical support for equipment, systems, and software applications.

 

Troubleshoot and resolve technical issues related to hardware and application errors.

 

Assist in the setup, configuration, and testing of new equipment and systems at customer sites or remotely.

 

Maintain a detailed log of customer issues, actions taken, and resolution status using ticketing

 

Collaborate with engineering, QA, or vendor teams for complex problem resolution or escalations.

 

Deliver remote or on-site training to users on proper equipment handling and software usage.

 

Support periodic updates, patches, or upgrades of systems and applications as required.

 

Monitor performance and health of deployed equipment and proactively identify faults or failures.

 

Follow service-level agreements (SLAs) for response and resolution time and ensure customer satisfaction.

 

Prepare technical documentation, FAQs, and support materials for recurring issues.

 

Participate in product testing, feedback gathering, and improvement suggestions for better user experience.

 

Maintain awareness of the full portfolio of supported systems and stay updated on new feature releases or system changes.

 

EDUCATIONAL QUALIFICATIONS & EXPERIENCE

 

Degree or Diploma in Electronics, Mechanical & Electrical engineering or a related technical field.

 

2–5 years of experience in technical support for both hardware equipment and software applications.

 

Familiarity with common diagnostic tools, remote support platforms, and service management tools

 

Working knowledge of operating systems (Windows, Linux, Android), networking, and system integration.

 

Ability to read and interpret technical manuals, circuit diagrams, or API documentation.

 

Strong communication and problem-solving skills to support both technical and non-technical users.

 

Willingness to travel to client locations when required and work in a team-oriented support environment.

 

 

 

Education: Degree, Diploma
Employment Type: Full Time

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