We are currently hiring a Human Resource Shared Service Lead/Supervisor for our location in Nairobi. 

Key Responsibilities: 

Payroll Management/Processing 

• Ensure the accuracy of employee payroll 
• Working closely with internal and external partners to ensure employees’ salaries are paid on time 
• Working closely with finance & payroll partners on payroll and redressal of payroll grievances 
• In charge of pays lips and interpretation of monthly paycheck 
• Oversee marking of employee attendance on real time 
• Propose new developments on employee’s attendance from time to time 
• Authorize and effect new changes in payroll e.g., corrections, HELB deductions, bank account changes request etc. 
• Administer salary calculation and approval before changes are affected in payroll 

Anniversary Appraisal 

• Performing anniversary appraisal for agents and non-agents 
• In charge of addressing employee anniversary appraisal grievances from time to time 
• Oversee the initiation of probation and assessment, P&C database maintenance and communication to confirmed staff 

Employee Benefits 

• Working closely with HRSS Assistant and stakeholders to ensure employees are enrolled to benefits such as medical, life, pension and WIBA on time 
• In-charge of reviewing and addressing medical cover grievances as they come or reported to HR 
• Oversee the validation and timely payment of premiums 
• Oversee addition and deletion of members from employee benefits (medical, life, pension and WIBA) 
• Work closely with Wellness team to manage/recommend employee health and safety programs 

Policies and Guidelines within the HRSS Vertical 

• Continue to develop and maintain high value processes and policies 
• Continue to recommend and propose new changes and maintenance of HR Manual/employee handbook 
• Timely re-evaluation of policies for efficiency and effectiveness 
• Plan and set objectives for the HRSS team and track progress 
• Offer professional advice to employees’ and managers queries regarding HR policies and resolve in a timely and professional manner 
• Custodian of all Majorel Kenya HR policies

HR Projects 

• Ensure consistent update and management of HR Management System 
• End user and admin training to all new joiners on HR Management System and refresher on new changes 
• Managing HRSS project plus other HR projects as assigned from time to time 
• Ensure the relevant HR database is up to date and accurate 
• Policy review, training, and interpretation and contract management 
• Oversee the administration of HR-related documentation, such as contracts of employment, personal files, and monthly file audit 
• Oversee the maintenance of employee files and run monthly audit to confirm consistency and accuracy from time to time 
• Support the implementation of process wise movement and issuance of employee transfer/promotion letters 

Leave Management and Reporting 

• Oversee management of employee leave records, updating and reporting 
• Monitor adherence to and compliance to Majorel Leave Policies and procedure 

Personal Administration 

• Ensuring the integrity and confidentiality of HR data 
• Ensure and accuracy and stability of Staff Master Database 
• Working closely with HRSS Assistants to collect new joiners’ data or new changes and update records from time to time 
• Oversee the management and review of employee exit interview process 
• Oversee BGV process and conduct final adjudication on suspicions 

Other duties 

• Offer coaching and career development to HRSS Assistants 
• Plan and monitor HRSS assistance tasks from time to time 

Job Requirements: 

• A proven track record in General HR and managing a diverse human resources team 
• Bachelor’s degree in human resources management, or a related field 
• A minimum of 3-4 years of experience in a leadership role 
• Overall experience of 8 years + in general HR  
• Experience using HR management software, data analytics, and creating and managing HR Shared Services 
• Understanding of labor laws and legislation 
• Management, communication, leadership, strong analytical skills and interpersonal skills 
• BPO experience is a plus