Posted:Aug 4
By:Hiring Kenya
Company Details
Industry:
Non-Profit Organization Management
Description:
Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Marie Stopes International as an organisation lobbies in favour of access to abortion, and provides a variety of sexual and reproductive healthcare services including advice, vasectomies, and abortions in the UK and other countries where it is legal to do so. In 2015 there were an estimated 21 million women around the world using a method of contraception provided by Marie Stopes International provided. The contraception and safe abortion services that the organisation provided in 2015 averted 6.3 million unintended pregnancies, 4 million unsafe abortions and 18,100 maternal deaths. The organisation's core services include family planning; safe abortion and post-abortion care; maternal and child health care, including safe delivery and obstetrics; diagnosis and treatment of sexually transmitted infections; and HIV/AIDS prevention.
Job Description
Key Responsibilities
Measure
This post has the following key responsibilities with related deliverables:
- Provision of counselling, support and information to MSIK Clients and employees
- Accurate data entry on contact center tools to analyse communication with the clients
- Provide overall planning and coordination of services and activities undertaken at the call centre ensuring proper coverage.
- Monthly supervisory reports showing number of clients and staff reached out to.
- Detailed client information in the system
- Monthly call centre activity and output reports
- Provision of counselling, support and information to MSIK Clients and employees
Activities include:
- Counselling and providing relevant information to clients and who access MSIK through our call centre on reproductive health and related issues
- Making outbound calls to all clients from our database to find out about their experience.
- Number of clients counselled every month
- Monthly client feedback and experience reports
- Route calls and emails to the appropriate resource
- Data entry to analyse communication with the clients Activities Include:
- Enter new customer information into the system and maintain the Call Centre database
- Detailed client information in the system.
Skills and Experience
Qualifications:
- Diploma in either Nursing, Clinical Medicine, Counselling, or Customer Care
- Minimum of one year working experience.
Education: Degree, Diploma
Employment Type: Full Time
