The role is responsible for providing guidance in the formulation and implementation of corporate strategic initiatives, monitor the plans set to enable the Fund to meet its strategic objectives. The role will also drive innovation within the Fund, implement and manage the operational business process management framework across various functions, ensuring service and quality assurance - performance on Service Level Agreements with a view to enhancing customer experience. The role holder will play an integral role in increasing member satisfaction and efficiencies through prioritized system enhancements and process improvements and will oversee the Quality Management System (ISO).

Minimum Qualifications

Qualification: Bachelors Degree

Key Responsibilities

Actively participate in the development, implementation, and execution of corporate strategy

Lead periodic reviews of strategy in line with external and internal change drivers and advise

Advise management to enable a shared understanding of best practice strategic planning

Enforce compliance with strategic planning reporting requirements by linking to independent performa

Lead process improvement initiatives through mapping of member journey and work with cross-function

 Facilitate teams to critically review current processes for effectiveness, quality, and simplifi

Implement process solutions to improve operational efficiency and recommend innovative solutions

Develop metrics to ensure processes improvement implementations are successfully measured and ef

Develop challenging quality metrics across the Fund and monitor performance.

Develop procedures to examine and report quality issues within the Fund.

Oversee service quality, maintain, and improve training platforms and work with management to im

Administer and implement the Fund’s quality management system (QMS) to ensure efficiency, compli

Required Knowledge, Skills, and Abilities

Bachelors Degree or an equivalent in bachelor of business management from accredited and recognized institution.

Masters Degree or an equivalent in master of business administration from accredited and recognized institution.

Good understanding and experience in application of corporate planning principles and corporate services

Membership of a professional body

Knowledge and experience in ISO 9001 or a Certified QMS Lead Auditor will be an added advantage.

Understanding of quality assurance.

High-level interpersonal and cross-cultural skills

Creativity and innovation skills

Critical and analytical thinking and problem-solving skills

Good oral and written communication skills

Risk awareness and focus

A minimum of eight (8) years relevant expereince in Corporate Planning