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ICT Officer

Springboard Capital Limited
Nairobi, Kenya
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Posted:Jul 22 By:Hiring Kenya

Company Details
Name:Springboard Capital Limited
Industry: Banking
Website: http://springboardcapital.co.ke/
Description: In the 2008, the holding company changed its investment strategy and financial lending to its members on short term periods at agreed interest rates. Members’ shares were to be used as financial guarantee and security for the lending. This marked the beginning of a formal financial lending institution - Springboard Capital Limited. The company has ventured beyond lending to its members only and is now into Micro Credit business to non members as well through Springboard Capital with the principal objective of getting into a fully fledged deposit taking Micro finance status in the next one year. Vision: To offer the best lending programme, that respond to the need of small and medium enterprises companies in Kenya. Mission: To offer a lending hand to those entrepreneurs that demonstrate potential of growth in their line of business, by advancing loans to add value to their investments, at the same time creating value for the shareholder’s funds. Core Values Teamwork: We believe in working together as a unified team to meet our common goals. Integrity: We employ highest ethical standards of honesty and fairness in all our dealings. Innovation: To be creative in delivering positive value to our stakeholders and continuous improvement in all we do. Social Responsibility: Fostering a healthy balance between our professional endeavors, family lives, communities and environment. Why us? We never stop improving our services to enhance our team’s capabilities and increase customer satisfaction. Springboard is a client-centric organization. We make it our business to understand and help our clients achieve their business goals. Personnel Quality The quality of our people makes us stand out. We hire and retain only the best professionals. At Springboard Capital, we set up a thorough personnel selection process and a challenging environment to grow and improve our large resource pool of top-notch experts. Individual Approach We thoroughly examine each customer’s case. Depending on the loan required we engage a dedicated team of our staff to analyze and understand clients' specific objectives and needs to find a solution that meets them. Easy Communication We understand that effective communication is crucial for the success of any project. We establish a productive customer communication environment providing all required resources. All our employees who are engaged in communication with customers speak fluent Kiswahili English.
Job Description

The ICT Officer will be based at the HQ, and will be reporting to the ICT Manager.

 

RESPONSIBILITIES:

 

Ensure the reliability and effectiveness of the ICT systems and services at Springboard.

 

Establish and manage user accounts on core business platforms.

 

Install and configure computer systems and applications.

 

Monitor and maintain the computer systems and the organization network.

 

Provide ICT related support and guidance to staff, including support on backing up and restoring/recovery of files and information.

 

Ensure security of data, databases and physical and virtual ICT components.

 

Ensure that the ERP system and technology platforms are accessible for business process execution.

 

Liaise with the internet provider to assure internet availability at all times.

 

Ensure smooth functioning of all ICT infrastructure including servers, network connections and office mail.

 

Implementation and configuration of hardware, software, systems and networks within the Organization.

 

Train staff on new technologies and on identified user needs.

 

Conduct ICT maintenance activities using an established ICT checklist. 

 

Ensure network enhancement and reliability, as well as network security. 

 

Ensure preventive maintenance of hardware and software.

 

Diagnose hardware and software faults and provide solutions to technical and application problems.

 

Maintain inventory and activity records for periodic audits.

 

Prepare and submit timely reports and information for decision making.

 

Any other duties as may be assigned

 

DESIRED SKILLS AND QUALIFICATIONS:

 

Bachelor’s degree in Information & Communication Technology, Computer Science, or a related discipline from a recognized institution.

 

Relevant professional certifications will be an added advantage, including:

 

Networking & Systems: CompTIA Network+, CCNA,Windows Server, Cybersecurity: CompTIA Security+ or equivalent, Databases: Microsoft SQL Server

 

At least 2 years of relevant working experience in ICT support, systems administration, or ICT infrastructure—preferably within the financial services sector.

 

Proven hands-on experience in ERP systems administration, preferably Microsoft Dynamics 365 Business Central or other enterprise financial systems.

 

Network and server administration.

 

Helpdesk/user support.

 

ICT change management and technical documentation.

 

Backup, disaster recovery, and system security.

 

Good understanding of ICT controls, regulatory compliance, and data protection practices in a financial environment.

 

Knowledge of programming in AL language and JavaScript will be an added advantage, particularly for ERP customization and integration.

 

 

 

Education: Degree, Diploma
Employment Type: Full Time
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