Position: Customer Service Agent

Date posted: 2025-07-18

Industry: Insurance

Employment type: Full Time

Experience: 2 to 5 year               

Qualification: High school diploma

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Takaful Emarat Insurance

Description:

Customer Service Agent | Takaful Emarat Insurance PSC – Dubai.

Join a leading Shariah-compliant Life & Health Takaful provider in the UAE and be part of a team committed to innovative and customer-focused insurance solutions.

Location: Dubai

Job Type: Full-time | On-site

Key Responsibilities:

• Manage inbound & outbound calls, emails, and chats professionally
• Address inquiries, complaints, and feedback with empathy and efficiency
• Provide accurate info on products/services and company policies
• Record and update interactions in CRM system
• Escalate complex cases when needed
• Follow up to ensure customer satisfaction
• Meet key performance indicators (KPIs)
• Participate in ongoing training
• Assist walk-in clients when required

Qualifications & Skills:

• High school diploma (additional certifications in customer service is a plus)
• Experience in a call center or customer-facing role
• Fluency in Hindi/Urdu and English is required
• Strong communication and problem-solving skills
• Familiarity with CRM and call center systems
• Organized, patient, and customer-focused