Job Description

The job holder will be responsible for driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management. 

They are also responsible for providing the right leadership to branch staff and inculcate a high-performance culture at branch level.  

Roles & Responsibilities

Key Responsibilities

Prospect for new business from new and existing clients.

Prepare call reports with recommendations and submit them for approval.

Drive branch business performance by achieving growth in performance parameters.

Monitor branch sales performance and portfolio growth to meet targets.

Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.

Understand local business drivers impacting branch performance.

Submit weekly activity reports including business acquired and customer issues.

Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.

Manage collateral registration process and ensure timely securities perfection.

Oversee excess drawings and loan arrears to maintain asset quality.

Ensure branch service excellence through monitoring and resolution planning.

Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.

Job Dimensions:

Financial Responsibility:

Develop and Manage the Branch Budget

Job Specifications

Academic Qualifications

Bachelor’s Degree in a Social Science or related field

Professional Qualifications / Membership to professional bodies/ Publication 

Relevant professional qualification; 

Member of a relevant professional body

Work Experience Required

Over Ten (10) years’ relevant experience with over Three (3) years in management in a similar organization.

Competencies:

Strong leadership skills

Executive disposition

Demonstrate high levels of integrity.

Excellent communication and interpersonal skills