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Technical Support Specialist

Influx
Nairobi, Kenya
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Posted:Jul 7 By:Hiring Kenya

Company Details
Name:Influx
Industry: Telecommunications
Website: https://influx.com/
Description: We build full-service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24/7. , We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained agents in one month. , Companies work with us to scale their support operation quickly while improving key metrics such as response to resolution, CSAT, NPS and revenue per customer. , Our service comes fully managed. We use a three part management system to ensure consistent high performance from all of our agents.
Job Description

What we’re looking for:

 

Outstanding fluency in English with high level of confidence to communicate with native English speakers.

 

Proficiency in both Windows and Linux operating systems

 

Experience troubleshooting IIS, Windows Services, and VM environments with ability to debug application crashes, registry errors, and permission issues.

 

Proficiency in reading and analyzing system or application logs to diagnose problems.

 

Organized, with strong communication skills, able to effectively share information with both technical and non-technical audiences.

 

Strong problem-solving and troubleshooting skills with basic understanding of computer systems, mobile devices, and common troubleshooting methods.

 

Willingness to learn and develop skills in technical support and remote device management.

 

Working hours: 44 hours per week.

 

Coverage hours: 2 pm - 10 pm EAT

 

Desirable skills (not required):

 

An Associate’s or Bachelor’s degree in one of the following fields is preferred: Information Technology, Computer Science, Network Administration, Cybersecurity

 

Familiarity with Windows Server and cloud-based systems (Azure, AWS, GCP)

 

Experience troubleshooting boot errors, user profile corruption, and system crashes.

 

Familiarity with PowerShell, Bash, or Python is a significant advantage.

 

 

Education: Degree, Diploma
Employment Type: Full Time
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