DUTIES AND RESPONSIBILITIES:

Maintain computing systems (hardware, software and networks) and data communication systems.

Undertake preventive maintenance and repair of ICT equipment.

Troubleshoot software and hardware compatibility issues and ensure all failed computer products and processes are identified and solved.

Troubleshoot, analyse and repair computing elements such as desktop computers, laptops and various components/peripherals IT networks.

Initiate procurement process for required ICT equipment by providing equipment specifications for different university units/departments.

Obtain, set and install computer software for ICT training laboratories to enable users to perform their activities effectively.

Assist the ICT Trainers and Computer Technologists in carrying out laboratory/workshop activities to support learning in the University.

Install and configure Enterprise Resource and planning software system for university computers.

Distribute procured ICT equipment to departments/campuses and ensure equitable and effective use of ICT resources.

Manage ICT equipment inventory by updating the database regularly and recommend upgrades, identify and report any losses.

Manage and track user work tickets to ensure proper use of university resources and assets.

Install and configure antivirus software and manage the antivirus server software to combat new viruses and protect university computers and information from any vulnerability.

Prepare reports on conditions of ICT equipment within the University and submit them for decision-making.

Carry out other duties and responsibilities as may be assigned by the supervisor.

QUALIFICATIONS AND EXPERIENCE

Bachelor’s degree in Computer Science, Information Technology, Network Engineering or related technology field from an accredited/recognised institution.

ICT security professional certification, e.g. CISSP, CISM, CISA, etc.

Five (5) years’ work experience from an institution of higher learning or a large commercial enterprise.

Experience in the following areas will be an added advantage:

Configuring Cyberoam UTM firewalls and Microsoft Active Directory

Managing, administration, setup, and installation of examination systems