Key Responsibilities:

Service Delivery:

• Perform beauty treatments, including waxing, nails, hair styling, facials, and other salon services as needed.
• Ensure all beauty treatments are carried out tthe highest standards and in line with industry best practices.
• Maintain excellent client relationships by providing professional and personalized services.

Operational Management:

• Oversee daily salon operations, including appointment scheduling, inventory management, and hygiene maintenance.
• Implement policies and procedures tensure efficient and smooth workflow.
• Ensure compliance with health and safety regulations and industry standards.

Team Leadership:

• Recruit, train, and mentor beauty therapists tenhance their skills and knowledge.
• Assign duties and supervise staff tensure high levels of productivity and customer satisfaction.
• Conduct performance evaluations and provide constructive feedback timprove service delivery.

Customer Experience:

• Ensure clients receive top-tier service and address any concerns or complaints professionally.
• Develop strategies tenhance customer retention and satisfaction.
• Introduce and promote new beauty treatments and products tclients.

Business Growth & Marketing:

• Develop promotional strategies tattract and retain clients.
• Maintain an active social media presence and collaborate with marketing teams tboost brand awareness.
• Identify opportunities for expanding services and increasing revenue.

Inventory & Supplies Management:

• Monitor and manage stock levels of beauty products and equipment.
• Ensure proper usage and maintenance of beauty tools and supplies.
• Liaise with suppliers tprocure high-quality beauty products.

Requirements:

• Degree/Diploma or certification in Beauty Therapy, Cosmetology, or a related field.
• Proven hands-on experience in beauty therapy, including waxing, nails, hair, and facials.
• Minimum of 3-5 years of experience in a managerial role within the beauty industry.
• Strong leadership, communication, and organizational skills.
• Ability to train and mentor beauty therapists.
• Excellent customer service skills with a passion for the beauty industry.
• Knowledge of current beauty trends, treatments, and products.
• Proficiency in managing social media marketing.

Preferred Qualifications:

• Additional certifications in advanced beauty treatments.
• Experience in sales and marketing within the beauty industry.
• Ability multitasks and work in a fast-paced environment.