Client Relationship Management:

• Serve as a key point of contact for assigned clients, ensuring prompt responses to inquiries.
• Maintain strong, positive relationships with clients to understand their needs and objectives.
• Assist in gathering client briefs and ensuring clear communication between clients and internal teams.
• Address client concerns and work towards solutions in collaboration with senior team members.

Campaign Coordination & Execution:

• Support the planning, execution, and monitoring of advertising and marketing campaigns.
• Work closely with creative, media, and production teams to ensure timely delivery of client projects.
• Track the progress of campaigns and ensure all deliverables meet client expectations.
• Prepare internal and client-facing timelines, ensuring efficient project management.
• Ensure that all campaigns are aligned with the client’s brand and marketing objectives.

Market & Competitor Research:

• Conduct research on market trends, competitor activities, and industry insights to inform campaign strategies.
• Provide insights to the Client Service Executive and creative teams to enhance campaign effectiveness.
• Monitor industry best practices to recommend innovative advertising solutions for clients.

Reporting & Performance Analysis:

• Assist in tracking and compiling reports on campaign performance using relevant analytics tools.
• Generate post-campaign reports and provide recommendations for optimization.
• Monitor key performance indicators (KPIs) and share insights with the Client Service Executive.

Proposal & Presentation Support:

• Support in preparing pitch decks, proposals, and presentations for new and existing clients.
• Assist in developing creative briefs and strategy documents for internal and client use.
• Ensure all presentations and proposals align with client expectations and brand positioning.

Administrative & Documentation Support:

• Maintain up-to-date records of client interactions, briefs, approvals, and campaign changes.
• Organize and manage files, ensuring easy access to client materials and project documents.
• Ensure all client deliverables are accurately documented and communicated to internal teams.

Cross-Team Collaboration:

• Work closely with creative, digital, media, and production teams to align client requirements.
• Facilitate smooth workflow processes and resolve any bottlenecks in project execution.
• Ensure all relevant stakeholders are informed about project updates and timelines.

Budget & Financial Tracking:

• Assist in tracking client budgets and project costs, ensuring adherence to financial plans.
• Monitor invoicing, payments, and financial records related to assigned client projects.
• Work with the finance team to ensure timely billing and reconciliation of client accounts.

Industry Networking & Professional Development:

• Stay updated on industry trends, media landscapes, and emerging advertising technologies.
• Represent the agency at industry events, workshops, and networking sessions.
• Continuously develop professional skills through training and mentorship programs.

Cross-Functional Collaboration

• Collaborate with teams across other Business Units and contribute to projects, initiatives, or tasks that require cross-functional expertise.
• Participate in and deliver on projects or tasks assigned from other Business Units.

Requirements

Technical and Functional Skills:

• Understanding of advertising, media planning, and marketing strategies.
• Basic knowledge of project management tools (e.g., Trello, Asana, Monday.com).
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Workspace.
• Familiarity with digital marketing platforms such as Google Ads, Facebook Ads Manager, and email marketing tools.
• Ability to analyze and interpret campaign performance data.
• Strong communication and interpersonal skills to manage client relationships.
• Excellent organizational and multitasking abilities.
• Attention to detail and accuracy in documentation and reporting.
• Problem-solving skills to address campaign challenges effectively.
• Strong time management skills to handle multiple projects and deadlines.

Academic Qualifications

• Bachelor’s degree in marketing, Advertising, Business Administration, Communications, or a related field.

     Relevant Experience:

• 1-2 years of experience in client service, account management, or a related role in an advertising or marketing agency.
• Experience working with advertising campaigns across digital, print, and traditional media is a plus.
• Exposure to project coordination and campaign execution processes.