Key Responsibilities

• Attend to walk-in customers, providing exceptional customer service and product information.
• Assist customers in selecting clothing, accessories, and managing fitting room requests.
• Ensure the shop is organized, clean, and the merchandise is well-displayed at all times.
• Handle cash register duties and process sales transactions accurately.
• Manage stock, ensure proper inventory levels, and assist with stock replenishment.
• Up sell and cross-sell products to maximize sales opportunities.
• Handle customer inquiries, complaints, and feedback professionally.
• Ensure that customers leave the store satisfied and with a positive brand experience.
• Coordinate and communicate with customers online to process orders and manage delivery logistics.
• Conduct regular inventory checks to minimize discrepancies.
• Arrange and maintain store displays to enhance the shopping experience.
• Ensure the store is visually appealing and organized at all times.

Job Requirements

• Diploma in Business Administration or a related field
• Customer service and sales experience – Prior experience in a retail environment is a plus.
• Good written and verbal communication skills.
• Ability to multitask and manage time efficiently.
• Strong communication and interpersonal skills – Ability to engage with customers in a friendly and professional manner.
• Organizational and time management abilities – Capable of multitasking and prioritizing tasks efficiently.
• Ability to work in a fast-paced environment – Can handle busy store hours and manage multiple responsibilities.
• Basic math skills for handling transactions – Comfortable managing cash and processing payments.
• Fluency in English and Swahili – Strong verbal and written communication skill