Posted:Thu at 1:18 PM
By:Hiring Kenya
Company Details
Industry:
Food & Beverages
Description:
A warm and inviting space filled with fresh cut flowers, an overflowing bookcase, freshly baked breads & patisserie, the heartwarming scent of fresh coffee and relaxing music set within some of Nairobi’s most dynamic malls; Artcaffe is a haven from hectic city life. We give our customers a place to rest and relax over great food and drinks made by our passionate team of chefs, baristas and mixologists, to ensure each visit is a memorable experience. Known for its unique design sense, Artcaffe is an inspirational place where business meetings and conversations come to life and friends gather to relax on our spacious outdoor balconies, to enjoy our full-service cocktail bars and watch the sunset. Our locations are open from 7am to midnight, and have free WIFI. Should you be at home or in the office and can’t make it to your nearest branch, simply call 0709 202020 and we’ll bring your favorite delicacies to you through our efficient delivery service. Our Vision, Our Passion Founded in 2009, Artcaffe has maintained its vision of providing high quality and consistency in its food and service. We are driven by our passion for excellence and are constantly growing and improving on our service delivery. We are also proud of our ever-expanding family of over 700 staff who are constantly reaching higher personal and professional goals. It is our firm belief, that by investing in our people, through consistent training, we are lifting the level of expertise in the local industry and by extension, creating a flourishing investment climate for our country.
Job Description
About the Role:
- As a Customer Experience Specialist, you will be at the heart of our new venture, shaping the way we engage with our customers and ensuring every touchpoint exceeds expectationsThis is a unique opportunity to bring your expertise to a groundbreaking project that will set new standards in the industry.
We're seeking individuals with:
- Exceptional service skills and a natural ability to connect with people.
- Airline industry experience or 10+ years in the hospitality industry, where you've honed your craft in delivering world-class customer experiences
- A passion for innovation, creativity, and thinking outside the box.
- Strong problem-solving skills and the ability to thrive under pressure.
What You'll Do:
- Design and implement customer experience strategies that wow our guests and set us apart from the competition.
- Act as a brand ambassador, ensuring every interaction reflects Artcaffe's values and commitment to excellence.
- Collaborate with cross-functional teams to create seamless, memorable experiences for our customers.
- Anticipate customer needs and proactively address challenges to ensure satisfaction at every stage.
- Train and inspire team members to deliver exceptional service consistently.
Education: Degree, Diploma
Employment Type: Full Time
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