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Front Desk Showroom Coordinator

Nairobi, Kenya
Company Details
Industry: Consulting
Description: Bollard was established in September 2016, to provide professional HR support for SMEs through tailormade solutions. We work with our clients through need identification, solution design and deployment. In this Volatile, Uncertain, Complex and Ambiguous business environment, we believe in close partnership with our clients. This has enabled us walk with them to realize their vision, understand their business requirements, develop clarity of focus and act with agility to maximize on their opportunities.
Job Description

Our client, specialising in furniture retail seeks to recruit a Front Desk showroom Coordinator who will serve as the point of contact for all customers, coordinate the front-desk activities including the showroom area, and facilitate the day to day sales activities.

Reports to: Sales Director

Key Responsibilities

Office Administrator 

  • Managing incoming and outgoing calls and directing them to the appropriate personnel. 
  • Welcoming company guests/visitors and directing them to the appropriate personnel and office; and ensure the reception area has all necessary stationery and materials (e.g. pens, forms and brochures). 
  • Sorting and distributing of letters and/or documents received in the company; as well as arranging couriers and relevant company documents for dispatch to various destinations.
  • Preparation of the boardroom with relevant items for scheduled meetings.
  • Generating monthly feedback reports from clients. 
  • Generating potential business from media sources including but not limited to the Daily papers tendering section; and advising the management accordingly. 
  • Identifying competitor activities through media channels and advising the management accordingly. 
  • Sending internal emails to the Sales Department on potential leads for business activities. 
  • Monitoring the entire office cleaning process and supervising the support staff to ensure efficient work as per the company’s expectations.
  • Ensure the showroom arrangement is maintained as per the required standards.
  • Maintaining staff attendance register by ensuring the time in and out is indicated as per the actual timings.
  • Preparing and distributing of reports and responses and ensuring all are shared.

Showroom Sales 

  • Managing the showroom sales and generating sales reports as and when required. 
  • Knowledge of company product range, features and specifications as per customers’ requests.
  • Providing basic and accurate information to customers in person and via phone or email.
  • Handling walk-in clients, respond to customers queries and boost sales. 
  • Initiating the ordering process through generation of orders, delivery process and customer payments. 
  • Maintaining walk-in customers, telephone and email enquiry reports for improved company services; and making follow-ups from clients upon enquiry.

Sales Administration 

  • Ensuring quotations are raised with the right images, remarks and specifications.
  • Processing of the orders.
  • Point of contact for collection of cheques, and liaising with the Accounts Department.

Qualifications & Experience

  • Diploma in Sales or a related field.
  • At least 3 years experience in a similar role.
  • Proven work experience as a Front Desk Showroom Coordinator.
  • Hands-on experience with MS Office (MS Excel in particular) 
  • Understanding of sales techniques and good business communication. 
  • Professionalism, patience, and a “people-first” attitude. 
  • A team player with a high level of dedication 
  • Ability to work under strict deadlines 
  • Customer service training and prior work experience in customer support is an added advantage

Application Deadline: 4th March, 2025

Education: Diploma
Employment Type: Full Time

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