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Consultant, IT Technical Support

Nairobi, Kenya
Company Details
Industry: Banking
Description: Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.
Job Description

The role holder will provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels

Qualifications

  • Type of qualification: First Degree
  • Field of study: Information Technology, Computer Science, Electrical Engineering

Other qualifications 

  • Working knowledge of the bank's Core systems.
  • Must have working knowledge of systems management, development and implementation methods and applications Support.

Experience Required

At least two years' experience in the following areas:

  • Systems Development
  • Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking
  • Database Administration e.g. Oracle, MS SQL, MySQL
  • Systems Analysis
  • Basic Linux command knowledge

Additional Information

Behavioural Competencies:

  • Articulating Information
  • Checking Details
  • Developing Expertise
  • Documenting Facts
  • Following Procedures

Technical Competencies:

  • IT Knowledge
  • IT Risk Management
  • IT Systems
  • Promote Good Governance, Risk & Control
  • Quality Assurance
Education: Degree, Diploma
Employment Type: Full Time

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