This role is within the application development and support section of the ICT organization but specifically focusing on core system analysis, development, and support.

KEY TASKS AND RESPONSIBILITIES

Provision of support for innovation projects

• Provide a defined level of ICT support to business innovation initiatives including identification and fulfilment of resource requirements, dependencies and schedules
• Provision of technical (technology) advise to the business to maximise positive technology impact to the business innovation initiatives; and
• Working on specific innovation assignments identified by the business.

Execution of the internal development of ICT solutions

• Identification and research on leading technology trends affecting the financial services sector
• Driving engagements with the business to embed the innovative use ICT systems in the Group
• Facilitation of technology & business focus group discussions on technology trends and innovation initiatives
• Engagement of external partners with relevant technologies and ideas relevant for business innovation
• Facilitating and driving internal business analysis to enable understanding of product and customer base required for service innovation
• Facilitating the integration of internal and external data and effective integrated understanding of the business environment

Development of business applications to satisfy evolving business requirements

• Collation of business requirements and development of applications to fulfil these defined business needs
• Undertaking the customisation of ICT solutions for business using both internal and external resources
• Co-ordinating the deployment of external development resources.
• Application of the defined application/ solution development framework in the development of innovative solutions for the business.
• Process engineering – assists in the continued review of systems and processes (e.g., contracts, procedures & policies, etc.). Implementing improvements to develop client experience and financial control

Execution of defined ICT service support programs

• On-going monitoring of ICT support activities and programs
• Reporting performance against expectations and addressing the gap with service delivery management
• Evaluating the business training needs and developing appropriate training programs
• Provide ICT consultation for the business
• Establish and drive ICT initiatives in each business to unlock technology value for the business
• Champion ICT mediated/driven change management programs

Qualifications

• Bachelor's degree in software engineering, computer science or equivalent.
• 4+ years of total experience.
• 2+ years of strong and demonstrated experience in development of web and mobile solutions is desired.
• Experience in web service/API development.
• Experience in business systems analysis
• Experience working in the short-term insurance is desirable with a focus on managing core systems for health and P & C.

Competencies

• Action Oriented
• Business Insight
• Cultivates Innovation
• Decision Quality
• Ensures Accountability
• Manages Complexity
• Nimble Learning
• Optimizes Work Processes