Posted:Jan 16
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
On 6th December 2018, it was announced that NIC Bank, an institution with a rich history of retail banking; and CBA Bank, a forerunner of innovation in the banking space, would be merging to form a new bank with unmatched strength, expertise and regional reach.
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,,,The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
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,,,Our extensive branch network and friendly service mean that you are part of the most universal yet personal bank in East Africa.
Job Description
Purpose Statement
The position holder is responsible for the overall planning, directing, and managing of all the aspects of Operations, Technology, Customer Experience, Procurement & Vendor Management, Facilities Management, Security and Investigations.
Ideal Job Specifications
Academic qualifications:
- A minimum Bachelor’s degree in Technology, Business, Operations or related field.
- A Master’s Degree in Technology related field or Business Administration will be an added advantage
- Professional training:
- Professional qualifications like Actuarial, ACII, CFA, CPA, ACCA or ACA.
- Affinity for digital tools - Power BI and/or Advanced Excel or similar skills are beneficial.
Desired work experience:
- Minimum fifteen (15) years working experience, with at least five years at Senior Management level.
- Proven experience in managing customers service departments, contact centers and IT Operations.
- A track record of developing business models and translating business strategies into operational plans in the financial services sector.
- Experience in project management.
Education: Degree, Diploma
Employment Type: Full Time
