Posted:Thu at 9:50 AM
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of Africa’s major financial services providers offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. The Group was formed through combining Absa Group Limited and Barclays’ African operations on 31 July 2013. Reflecting the enlarged group’s pan-African focus, the Group's name changed from Absa Group Limited, to Barclays Africa Group Limited on 2 August 2013. Registered head offices are in South Africa and the Group has majority stakes in banks in Botswana, Ghana,Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group has representative offices in Namibia and Nigeria, as well as bancassurance operations in Botswana, Mozambique, South Africa and Zambia. Barclays Bank Kenya and Barclays Bank Botswana continue to be listed on their respective stock exchanges.Barclays Bank PLC has operations in Egypt and Zimbabwe, which are part of the African business and continue to be run by Barclays Africa Group’s management
Job Description
Summary
To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:
Job Description
- Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.
- Critically analyze requests and issue approvals for both OP and IP cases.
- Escalate All complaints/feedback triggered via calls to respective departments or to the line manager for further action.
- Advise and guide prospective customers’ inquiries about FA medical products and services.
- Respond to the insured customers about benefits inquiries.
- Guide the insured Members about their benefits management, advise about the appropriate service providers and other related member benefit matters.
- Negotiate costs with service providers for sustainable costs containment.
- Preform outbound calls and follow ups about the post hospitalized members.
- Handle any other official tasks assigned by the line manager.
Education Qualifications & Experience
- Bachelor’s degree or Diploma in nursing or clinical Medicine and Surgery
- Insurance Professional qualification
- Minimum of 1 - 2 years’ experience in a similar role in the insurance industry.
Education: Degree, Diploma
Employment Type: Full Time
