Posted:2 hours ago
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.
Job Description
To organise and manage SBIL fulfilment and client services operations, leading a team to drive operational excellence, efficiencies and productivity to achieve defined targets, quality and service standards. Fulfilment – placement of insurance covers acquired by clients and addressing any queries arising on the policies and ensuring premiums are settled and reconciliation of underwriter statements done regularly. Drive efficiencies to support the fulfilment process. Collaborate with the Products and Solutions teams in Stanbic to ensure proper governance is adhered to on new insurance solutions being rolled out and on any new platforms supporting the SBIL being rolled out. Contribute to the enhancement of client experience by handling and managing SBIL client queries and ensuring third party service providers and underwriting partners adhere to the client service promises and agreed turnaround times.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Business/ Commerce/ Mathematics/ Statistics/ Actuarial/ Economics
Experience Required
Insurance
- 3-4 years
- The role requires a minimum of 4 years claims experience in a short-term insurance role. People management experience is critical.
- 5-7years
- Expert general insurance services and / or support capability with advanced technical experience. Operations experience preferred Demonstrated ability to manage multiple internal stakeholder relationships to drive business operations. Includes Finance, IT, Compliance and Risk, PPB, BCB, CIB, Data.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Details
- Embracing Change
- Empowering Individuals
- Following Procedures
Technical Competencies:
- Attitude of Customer Experience
- Heart of Customer Experience
- Insurance Principles
- Insurance Products & Services
- Mind of Customer Experience
Education: Degree, Diploma
Employment Type: Full Time