Purpose:

Reporting to the Relationship Manager Business, the Relationship Supervisor - Biashara Banking has the responsibility to manage and coordinate all the Micro businesses under him/her to ensure the bank goals and objectives are achieved. 

Key Responsibilities:

• Onboarding and Customer Management:
  • Onboard retailers and customers across various Ecosystem value chains and digital platforms (PWE, EAZZY APP, etc.).
  • Identify prospective leads and recruit new customers.
  • Conduct outreach and manage relationships for customer retention.
  • Utilize existing partnerships to expand the customer base.
• Loan Processing and Compliance:
  • Guide customers through the loan application process, including business and home visits to verify financial information and securities.
  • Ensure timely loan approval and disbursement within SLAs.
  • Present client requests for approval and manage security perfection and disbursement.
  • Initiate recovery processes for overdue accounts.
• Marketing and Sales:
  • Conduct marketing outreach to onboard new customers.
  • Cross-sell and upsell bank products.
  • Recruit ecosystems by leveraging established relationships.
• Training and Policy Adherence:
  • Train branch staff on Biashara Banking lending policies, procedures, and new products.
  • Ensure compliance with credit policies and act as the custodian of bank policy in the branch.
• Customer Service and Support:
  • Provide high-standard customer service, fast-track loan processes, and give prompt feedback on loan requests.
  • Liaise with internal and external stakeholders in the branch environment.
  • Mobilize clients for financial literacy training and guide them on maintaining proper records.
• Portfolio and Relationship Management:
  • Maintain an up-to-date portfolio management toolkit for efficient customer follow-up.
  • Conduct post-disbursement visits and baseline all customers.
• Deposit Mobilization and Documentation:
•  Mobilize deposits

Qualifications

• University degree holder with preference in Education, Social sciences, or Business-related field.
• Overall mean grade of C+ in KCSE
• 4-5 Years’ experience
• Experience in micro finance industry is an added advantage.
• Experienced in project management; Monitoring and evaluation is an added advantage.
• Sales experience is an added advantage.
• Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness.
• Excellent business relationship management skills and business closure techniques.
• Ability to develop, plan, execute and implement according to laid business strategies.
• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong training /coaching skills.
• Strong communication, presentation, and negotiation skills.
• Strong analytical and problem-solving skills.