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Platform Administration

• Ensure the Kuja back-end is functioning to a high quality and in adherence to the business requirements and goals of the platform.
• Raise and document any technical issues immediately and support the quick troubleshooting and fixes that ensure a quality user experience.
• Monitor the platform for fake accounts and spam, and then respond in a timely manner.
• Work with the Kuja team to establish user verification processes and oversee the implementation of user validation.
• Oversee the cleaning and formatting of all information scraped from other sites and the manual entry of data into the back-end.
• Coordinate with team members to assess and ensure that translation of content is of high quality and aligned with creating the Kuja user experience.
• Receive and respond to user questions and feedback in a timely manner, ensuring that their feedback is communicated across the Kuja team and the feedback loop is closed.
• Monitor any reports by users of behavior that does not align with the Kuja code of conduct and coordinate the team to respond immediately.

Data Management

• Advise the external consultant, legal expert, and Managing Director in anticipating impact and risk based on knowledge of the user and the aid and development sectors.
• Work in partnership with other Kuja team members to ensure the alignment of Kuja user data management with data ethics/protection policies and procedures.
• Raise any deviations or criminality directly to the Managing Director.

Required skills:

• A minimum of 5+ years’ experience in a similar role.
• Knowledge of data protection policies and processes.
• High attention to detail.
• Excellent written and verbal communication skills.
• Experience managing a young, entry-level team.
• Creative problem solving and a results-driven mindset.
• Curious, flexible, and innovative.
• English fluency.