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Camp Manager

Nairobi, Kenya
Company Details
Industry: Consulting
Description: Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.
Job Description

Objective

  • To deliver exceptional customer service, foster a warm and welcoming environment, and oversee daily operations while motivating and leading a dedicated team to attract and retain customers.

Key Responsibilities

  • Ensure guests enjoy a safe and comfortable stay.
  • Handle inquiries professionally via phone, email, or in person.
  • Maintain cleanliness and high standards across all camp areas.
  • Address guest complaints promptly and courteously.
  • Oversee daily administrative tasks and operational logistics.
  • Monitor and manage maintenance issues and third-party contractors.
  • Maintain effective stock management of camp supplies.
  • Train, supervise, and manage staff, ensuring smooth operations.
  • Implement health and safety measures and act as the point of contact during emergencies.
  • Uphold company policies, procedures, and licensing laws.

Qualifications

  • Proven track record of managing operations in a tented camp or similar setting.
  • Strong leadership, organizational, and communication skills.
  • Ability to maintain high service standards while handling day-to-day challenges.
  • Knowledge of health, safety, and operational protocols.
  • Experience Required: 5+ years in a similar role
Education: Degree, Diploma
Employment Type: Full Time

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