Objective

• To deliver exceptional customer service, foster a warm and welcoming environment, and oversee daily operations while motivating and leading a dedicated team to attract and retain customers.

Key Responsibilities

• Ensure guests enjoy a safe and comfortable stay.
• Handle inquiries professionally via phone, email, or in person.
• Maintain cleanliness and high standards across all camp areas.
• Address guest complaints promptly and courteously.
• Oversee daily administrative tasks and operational logistics.
• Monitor and manage maintenance issues and third-party contractors.
• Maintain effective stock management of camp supplies.
• Train, supervise, and manage staff, ensuring smooth operations.
• Implement health and safety measures and act as the point of contact during emergencies.
• Uphold company policies, procedures, and licensing laws.

Qualifications

• Proven track record of managing operations in a tented camp or similar setting.
• Strong leadership, organizational, and communication skills.
• Ability to maintain high service standards while handling day-to-day challenges.
• Knowledge of health, safety, and operational protocols.
• Experience Required: 5+ years in a similar role